Service Designer #UX #Design #DesignThinking

Mám zájem
Mám zájem
Service Designer #UX #Design #DesignThinking
náměstí Junkových 2772/1, 155 00  Praha-Stodůlky, Česká republika Práce na plný úvazek Komerční banka
Volná místa101

KB is turning into a Design organization. We are building a strong team of experts, led by Pavel Nedobitý, who will design a next generation of financial services and spread Design as a strategic discipline to all corners of the organization. Our ambition is that every person in the organization will think like a designer and apply design tools and methods in their everyday job. We are on a journey from Design Thinking through Design Doing to beautiful, simple suit of new products and services that create new value for our clients.

What will you do

  • Conduct in-depth customer interviews to gather deep insight, hidden motivations and true needs of existing and future customers
  • Compile and interpret the insights for the teams/squads so that everyone has intimate knowledge of the customer
  • Conduct desk and market research to understand broader context
  • Frem up the challenge to be solved from customer perspective, identify jobs to be done
  • Facilitate workshops and ideate with team of professionals
  • Design new innovative solutions with feasibility and business viability in focus together with the customer
  • Arrange and supervise prototyping of the designed activities
  • Organise and perform user testing of the developed digital and offline solutions in various stages of the service design process
  • Gather and systematise user feedback and testing results
  • Conduct design reviews of developed solutions

Who are we looking for

  • Proven track record of user research and user-testing;
  • Service, Product and UX Design skills
  • Proficiency with Sketch and Invision (or other prototyping tools), as well as other UX design programs
  • Proficient level of English in speech and writing in order to conduct and facilitate the design process
  • Czech language skill a plus
  • Basic knowledge of Agile working principles
  • Good public speaking and strong facilitation skills
  • Understanding of finance sector, banking experience is a plus

What we offer you at KB

  • Background of a strong international banking group Société Générale
  • Interesting and diverse job, where you never stop learning and exploring new areas
  • Opportunity to be part of one of the largest agile transformations on the CEE market and to shape how the world of financial services of the future will look like
  • Dynamic, inspiring and team-oriented work environment
  • Dedicated team of professionals with diverse expertise
  • Attractive system of benefits (5 weeks holiday, discounts on banking services and products, meal vouchers, cafeteria system, pension insurance contributions, sick days, etc.)
  • Further education and vocational training
  • Permanent employment contract

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